IT Professional with 18+ years of experience in Digital Workplace and Microsoft Infrastructure technologies
I have over 6 years of experience in Digital Workplace and Microsoft Infrastructure technologies, leading Microsoft Intune and AVD projects rollouts and support. With 18 years of total IT Infrastructure management experience, I bring deep expertise in modern workplace solutions and cloud technologies.
My expertise includes Autopilot Deployment, Deployment Profiles, Apps Management, Endpoint security, Compliance Policies, Configuration Profiles, and working in SCCM Co-Managed environments. I have extensive knowledge of Entra-ID, CAS, MDM, MAM based data access security and App Protection policies, Host pools, Scale sets, App Masking, Log Analytics, and Azure Monitor.
I adapt to new environments quickly and have experience working with multinational teams scattered across Pan Asia, Middle East, Africa, EU and Americas. I have good command of English communication, both verbal and written, and have visited many countries for project deliveries.
Lead position with focus on MDM, AVD and MS Teams. Responsibilities include monitoring and assessing current environment performance, conducting gap analysis, and implementing solutions without disruptions. Design cost-effective and productive solutions for client requirements including improvement plans, tech updates, and third-party integrations.
Responsible for day-to-day delivery of IT support services via ITSM support processes. Managed specialized technical services, project deliveries, and service improvements. Led Intune MDM deliveries, maintenance and security compliance for 3+ years. SME level support for peers and collaboration with MS helpdesk and internal architecture teams.
Provided technical support for offices in South Asia, Middle East and North Africa regions. Implemented regional and global projects on time with Level 2 support on client-server computing and networking.
Fixed term contract for British Council tech refresh project. Windows XP to Windows 7 migration and Server 2003 to 2008 upgrade. Technical implementer with international travel for project delivery using USMT and Hyper-V VMs.
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